Contact Us
🚨 Emergency: If someone is in immediate danger call 999 now. For safeguarding concerns contact us at safeguarding@awareverse.co.uk or use our safeguarding support page.
📬 Our Contact Channels
⏱️ Response Times
| Type of Enquiry | Response Time |
|---|---|
| General enquiries | Within 24 hours on business days |
| Order issues | Within 12 hours on business days |
| Safeguarding contacts | As quickly as operationally possible |
| Legal and complaints | Acknowledgement within 24 hours |
| Data protection requests | Within 30 days as required by UK GDPR |
| Accessibility issues | Acknowledgement within 24 hours |
📍 Postal Address
Awareverse
Intake
Doncaster
DN2 6PR
United Kingdom
For legal correspondence only. We do not have a physical store or collection point.
📋 Complaints Procedure
We take all complaints seriously and aim to resolve them quickly and fairly.
- Email legal@awareverse.co.uk with COMPLAINT in the subject line. Include your order number if applicable, a clear description of the issue, and what resolution you are looking for.
- We will acknowledge your complaint within 24 hours.
- We will investigate thoroughly and respond with our findings within 7 business days.
- We will propose a fair resolution and explain our reasoning clearly.
- If you are not satisfied with our response, you may escalate to Trading Standards via Citizens Advice or the Small Claims Court for disputes under £10,000.
🔒 Data Protection Enquiries
For privacy and data protection queries including subject access requests, contact legal@awareverse.co.uk with DATA PROTECTION in the subject line. We will respond within 30 days as required by UK GDPR. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
🏫 Professional and Business Enquiries
For schools, healthcare settings, research collaborations, or bulk purchasing enquiries, contact hello@awareverse.co.uk with details of your organisation and what you are looking for.
💡 Feedback and Suggestions
We genuinely value feedback — about our products, our platform, our content, or anything else. Send it to hello@awareverse.co.uk. We read everything.