Accessibility Statement

Awareverse is committed to making our website and services accessible to everyone, including people with disabilities.

Our Commitment

We believe accessibility is not just about compliance—it's about creating inclusive experiences for all users, especially within the neurodivergent and disability community we serve.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, which is the international standard for web accessibility. This includes:

Perceivable

• Alt text: Meaningful images have descriptive alternative text
• Contrast: Text has sufficient color contrast against backgrounds
• Resizable text: Content can be zoomed to 200% without horizontal scrolling
• Multiple formats: Information isn't conveyed by color alone

Operable

• Keyboard navigation: All functions accessible via keyboard
• No seizure triggers: No content flashes more than 3 times per second
• Sufficient time: No time limits on reading or interaction
• Skip links: Bypass repetitive navigation elements

Understandable

• Clear language: Plain English with explanations for technical terms
• Predictable navigation: Consistent layout and navigation patterns
• Error identification: Clear error messages and correction guidance
• Instructions: Clear guidance for form completion

Robust

• Valid code: Clean HTML that works with assistive technologies
• Screen reader compatibility: Proper headings, labels, and structure
• Future-proof: Compatible with evolving assistive technologies

Accessibility Features We Provide

Website Features

• Semantic HTML structure with proper headings
• Keyboard-accessible navigation and interactive elements
• High contrast color schemes where possible
• Scalable text and responsive design
• Descriptive link text and button labels
• Form labels and error messages
• Focus indicators for keyboard users

Content Features

• Clear, simple language in product descriptions
• Visual and text-based safety information
• Multiple ways to find information (search, categories, navigation)
• Consistent page layouts and navigation

Shopping Experience

• Clear product information and pricing
• Accessible checkout process
• Multiple contact methods for support
• Flexible payment options

Assistive Technology Compatibility

Our website is designed to work with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Voice recognition software
• Switch navigation devices
• Keyboard-only navigation
• Browser zoom functions
• High contrast and dark mode settings

Known Issues & Limitations

We're actively working to address these areas:

• Some older PDF documents may not be fully screen reader accessible
• Third-party payment systems may have their own accessibility limitations
• Some dynamic content may need manual screen reader refresh
• Video content may lack comprehensive captions (we're working on this)

Alternative Formats & Support

Available Formats

We can provide information in alternative formats upon request:

• Large print documents
• Audio descriptions or recordings
• Simplified language versions
• Visual or pictorial instructions
• Electronic formats compatible with assistive technology

Personal Support

• Phone or email assistance with website navigation
• Help with product selection and ordering
• Consultation on accessibility features of products
• Assistance with account management

Testing & Feedback

Our Testing Process

• Regular automated accessibility testing
• Manual testing with screen readers and other assistive technologies
• User feedback incorporation
• Third-party accessibility audits

Continuous Improvement

• Monthly accessibility reviews
• Staff training on accessibility best practices
• Technology updates to improve accessibility
• User experience research with disabled users

Reporting Accessibility Issues

If you encounter accessibility barriers on our website, please let us know:

Contact Methods

• Email: admin@awareverse.co.uk
• Subject line: "Accessibility Issue"
• Phone: [Add phone number if available]

Information to Include

• Description of the accessibility barrier
• Page or area where you experienced the issue
• Assistive technology you're using (if applicable)
• Browser and device information
• Your contact preferences for our response

Our Response

• Acknowledgment: Within 24 hours
• Investigation: We'll test and verify the issue
• Resolution: Aim to fix critical issues within 1 week
• Updates: Regular progress reports for complex issues
• Alternative access: Temporary solutions while we work on fixes

Physical Product Accessibility

Many of our products are specifically designed to support accessibility needs:

• Sensory tools for various processing differences
• Communication aids and visual supports
• Adaptive equipment for different abilities
• Clear safety and usage instructions

Staff Training & Awareness

• Disability awareness training for all staff
• Accessibility guidelines for content creation
• Customer service training for disabled customers
• Regular updates on best practices and legal requirements

Legal Framework

Our accessibility efforts align with:

• Equality Act 2010 (UK)
• Web Content Accessibility Guidelines (WCAG) 2.2
• Public Sector Bodies Accessibility Regulations 2018
• European Accessibility Act requirements

Future Improvements

We're committed to ongoing enhancement:

• Regular accessibility audits and updates
• New feature accessibility testing
• Emerging assistive technology compatibility
• User feedback integration
• Industry best practice adoption

External Resources

For more information about web accessibility:

• Web Accessibility Initiative (WAI)
• AbilityNet (UK accessibility charity)
• Equality and Human Rights Commission

Last updated: January 2026 | Next review: July 2026