NHS and adult social care services had duties around accessible communication.
The Accessible Information Standard requires NHS and adult social care organisations in England to identify, record, flag, share and meet information and communication needs of disabled people, where applicable.
This matters because communication access is not a small detail. Without accessible information, people cannot understand choices, appointments, treatment, risk or rights.
Awareverse treats communication as access. If the format blocks the person, the service has not really communicated.
A common mistake is thinking sending information is the same as making it accessible.
Who had power here, who was left outside, and what would have changed if the human being was seen first?
These deep dives open out from this part of the timeline.